@WShay09146 wrote:
My card was stolen and have been used several times
Are you referring to the Turbo Visa Debit Card? Although partnered with Intuit, that Card's customer service is separate from TurboTax Support. I'm a fellow TurboTax user, and this is mainly a user community forum, but here's some basic info on how to proceed.
You need to report it stolen ASAP to the Turbo Visa Debit Card folks, have the stolen card canceled, and speak to the Card's Fraud Dept. You should do it quickly to protect your rights.
Phoning is the fastest approach, although they may also require you under the Cardholder Agreement to provide a written report within a short number of days to protect your rights and options to limit your losses. Here's the Cardholder Agreement
https://turbodebitcard.intuit.com/legal-info#cardholder-agreement
There is info about stolen cards in several sections of that document. Read all of it carefully to preserve your rights and limit your losses.
For help with the Turbo Visa Debit Card, to report a card stolen and fraudulent transactions to their Fraud Dept, here is the phone number listed in that document:
(888) 285-4169
If you established a Turbo Card online account, it appears the stolen card can also be cancelled online. Here's a statement about reporting a stolen card in your online account and getting a new card.
https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost
I don't know what all happens when you do it that way. I don't know what all it asks or tells you to do. You'll likely still need to phone them to protect your rights, etc., and may also need to provide written followup.
**Disclaimer: I'm a fellow user of TurboTax and a forum volunteer. I do not intend to offer any legal advice, but merely point you to sources where you can hopefully get the information you need.
