After you file

Problem is we shouldn't be going through this in the first place! My tax papers have my routing and account for my turbo card therefore the irs should have it already but according to irs they dont.....I got on irs tool yesterday and it said it needed to DD info...well I didnt enter it at the time cuz wasnt sure if I should..well went to do it yesterday afternoon and it said I was locked out for 24 hours and havent been able to get back in since to change my DD so idk what the hell to do now! TT yall dropped the ball and it should be you that fixed this problems. we shouldn't have to clean up this mess