@vanvy2002 wrote:
It says my refund was sent to my bank, but not showed up yet after 10 days. I do not use my refund for anything. I called my bank, they said I have to call irs. How can I call irs?
You said: "It says..."
What is the "it?" Is it the IRS "Where's My Refund" tool?
If so, did you have any TurboTax fees that you chose to pay out of your Federal refund or a refund advance?
If you chose to pay fees out of the refund, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) If you used that method to pay fees, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).
If that's your situation, the you can log into the SBTPG refund lookup tool. Choose the taxpayer portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
