THERE'S NO POINT IN GOING TO THE WEBSITE OR CALLING THAT NUMBER. IF YOU CAN'T GET ANSWERS FOR YOUR PARTICULAR ISSUE, YOU'RE OUT OF LUCK ON THE SITE AND THE PHONE NUMBER IS POINTLESS. IT'S AUTOMATED AND IT DOES NOT HAVE THESE ANSWERS. SO IN OTHER WORDS, WE SHOULD HAVE HAD AN OPTION WHEN DOING OUR TAXES TO LOAD OUR MONEY ONTO A CARD THAT HAD A COMPANY THAT ACTUALLY ANSWERS THE PHONE. AUTOMATED DOESN'T GET IT. SO YOU CAN STOP USING THIS IDIOTIC REPLY FOR PEOPLE WITH REAL QUESTIONS WHEN YOU YOURSELF HAVE ZERO CLUE WHAT YOU ARE TALKING ABOUT.
