After you file

The only way I was able to get through was to be directed to the fraud department and they can answer your questions. If you get the right person. Some of them are just plain rude   When it ask to put your card number or social in don’t. Listen to the other options and select the one that says you got a card but didn’t request one and it will ask if you want to be directed to the fraud department select yes and follow the instructions   Hope this helps