After you file

I call the turbocard number and follow the prompts to report that I never received a card. I put all my info in and get a message saying "you have called the wrong number, call the number on the back of your card" and then it hangs up. How am I supposed to call the number on the back of a card I don't have?! This is absolutely insane. What a scamming sht bag of a company. Looks like I won't be getting my money.