After you file

So when I am learning is that we still have to go to the site and put in our card number because you all used a temporary card number and account number in order to receive our money because you did that $500 advance I think in the position that you all are attacks Representatives that you all could have maybe solve this problem before it started becoming a big issue it's sad because people like myself could really use the money and now we have to find out that we still have to figure out a way to get on the website to enter our card information that was sent to us by you and now we have to wait even longer instead of you all figuring out a way to solve our problem of all of us trying to get on and change it on the IRS website when we were told you guys we're going to be able to put our money on our card and there was no mention if we had taken out the $500 Advance or if we owed you for tax preparation then we would have to go to the website otherwise a lot of us would have already done it