@Courtneygibbs If you're having trouble locating your 2018 return, the second-best place to get your AGI is from the IRS. You can order a free transcript of your return at the IRS Get Transcript site or you can purchase a full copy of your 2018 return. Both versions will include your AGI. How do I find last year’s AGI?
Please see this link for help doing a account recovery and additional information:
Account Recovery Request for your TurboTax Account
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