After you file

This is the TT phone number I have called for the last 3 days regarding getting stimilus payment 1 8 0 0 4 4 6 8 8 4 8. They continually say that the money will be deposited to our cards and that it doesnt matter if we had fees taken out of our tax refund and that we just have to wait. If we feel uncomfortable about the situation to use the irs tool and if it gives option to update banking info to go ahead and enter the info for account we want it to go into. They can never seem to explain why that even comes up as an option for us considering our acct and routing number on our tax return is the one for our turbo tax cards. I asked why are the only people that have gotten theirs on their cards so far are the ones who used the free filing thru TT and all of us that actually paid for tax filing are still waiting....of course couldnt get an answer for that. Then asked about this santa barbara company that they are tied to that take the fees from our refunds and she said that that doesnt matter that the money is still coming to our cards but that they dont know when the next wave of deposits will be. Its f*cked up in my opinion that they are basically saying f*ck you to all of us that PAID for their services by not being on top of this and having it figured out before the irs released the money. They had a couple weeks to take care of this and they chose not to because they wont get any money from it. All the reps so is repeatedly read a script...you can tell it's a script because of the monotone in their voices. So at this point who knows when our money will be coming. We paid for their service and this is the thanks that we get from them and that is bullsh*t. I know many including myself that will no longer be using their services because of how they have handled this situation and because of how much mixed information their workers give. 3 times I called yesterday and each time got a different answer and just now once again a different answer. They cant seem to just be honest with us and admit they f*cked  up! Personally I have a low yearly income (under 12000) and I know people that have 60000 a year income and they have already gotten their money. That just doesnt seem quite right to me. It should have started with lower income people because honestly that's who needs it most.