After you file

I used the free edition with no advanced and put my bank for direct deposit. When I went to the get my payment it says it went to an acct I have never heard of. And the last four of the acct number is not the last four of my social.  It won’t let me use the app bc I free filed. I FINALLY got to talk to someone and he told me that it goes through a third party bank and then to us??? He didn’t really seem to know what he was talking about. But I’m getting extremely agitated. I really need that money like everyone else. I work at a school and we’ve been closed over a month and bc of the status or technical “job title” I no longer get a paycheck. I hope I get it soon as well as everyone else. We all can use it