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I too am having this issue. Was working just fine then all of a sudden, neither the app nor online service is available to look at my account. It's extremely frustrating for me. I'll be getting a bank account this year because I'm not going to be leaving it up to an untrustworthy site that doesnt even provide a phone number that is readily available or rather, answered, to my money.
‎April 15, 2020
1:26 PM