I am in the same situation. Mailed my paper copy on March 1. I received my State refund weeks ago. IRS refund tool keeps telling me my information is wrong....It is not. I went through the steps to request a transcript and it says I have not filed for 2019...SIGH. The phone number is useless because all you get is a recording saying no one is working....SIGH again. If I have to continue to wait for my refund, I will. However, it would be nice to know that my return was at least received.
Has anyone gotten any resolution to this mess???
