After you file

everyone around me is getting their payments, except me. i was one of the first ppl to file my taxes for '19  filed jan 9th had my refund put of tt card so i could get the refund advance. when i checked on the irs website today , the get my payment tool says that im eligible for the payment but they do not have my bank info.... weird because i filed for 2019 so i go to try to put my actual bank of america account in and after verifying all my info and agi from '19 , they tell me the info does not match their records and i have been locked out for 24 hours. so who the hell knows when ill get my money because you cant talk to anyone at the irs. so f'ing frustrating!