After you file

Well can somebody, please, explain why I have not received anything on my debit card and why the IRS site is asking me to "put in my banking information" to receive a stimulus payment, if the people associated with this company keep telling it's users they don't have to do anything?... I have filed both '18 and '19, BOTH using TurboTax, BOTH having been deposited on the GreenDot card and BOTH are NOT in the system as we are being told they are... And, oh, by the way. The amount Turbo gave me for my refund doesn't match the IRS site. So, I now have to wait 24hrs before I can try to figure out anymore information regarding the stimulus for myself. This has been a headache from hell. I pay **bleep** near $200 every year I've done my taxes under the guise that you all know you schnitz, you work with the IRS and I would NOT have to do the "run-around" for any matter regarding taxes and the likes of it. At this point I'd like a refund for the monies taken out of my refund for this.  There's no way anyone who used this company should have to go through this circle of misinformation. This is ridiculous.