Look I used to work for TurboTax, these representatives work for 3rd Party call centers and go through two weeks of training, they don't know anymore information than we do, all they have is a computer in front of them with a database of questions and generic answers. Look for us that either paid fees or took loans out, our money was probably sent to the 3rd party back that deducted our fees or loans, and we will be lucky if we see out check today on our card of knowing them the idiots will probably reject the checks and the IRS will end up mailing them to us. I will not use TurboTax again and been using them for over 10 years.
