It depends. If you no longer have access to the old account, the IRS will issue a paper check instead.
However, if the account still exists but is not in use and you no longer have access to a TurboTax Visa Debit Card, then you will need to get access to it. The steps are below depending on your situation. All I have right now is the number listed. I apologize if this is the number you already are trying.
- If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link: Report a Lost or Stolen Turbo Debit Card
- If you don’t know your account login information, call 888-285-4169 for assistance.
You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
Due to unprecedented traffic they may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, Turbo Visa Debit Card site: Turbo Card Stimulus Check.
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