Have you located the 2017 return in the section "Your Tax Returns & Documents" when you choose tax year 2018? And if so, what happens when you click on "Download/print the PDF?" Does it ask you to pay? Or do you find no evidence of the 2017 return at all in that account?
We can tell you more once you answer all those questions.
By the way, next to your screen name above, it is showing "Live Deluxe." Is that the product that you intend to use for your 2018 return? The Live portion of your product allows you to contact an expert for Live tax help and return preparation help from a CPA/EA tax pro. It also includes a final review of your return, which they sign.
Live Deluxe is currently 119.99 for a Federal return and 44.99 for a state return. Be aware that if you choose to pay the fees out of the Federal refund, there is an additional 39.99 service fee (44.99 for California filers.)
