After you file

If your return was rejected due to e-file pin/AGI, please follow the instructions below on how to fix this:

If the 2018 adjusted gross income (AGI) or self-select PIN you entered for yourself and/or your spouse doesn't match the numbers in the IRS database, you'll get one or both of these rejections:

• IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.

1. Sign in to your account and select the Fix my return button.
2. On the Keep going to refile your return screen, select Revisit next to the reject code.
3. On the following screen, you'll have the option to select how you want to proceed with the error.
   • You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
4. Or you can correct your AGI by entering the AGI from your originally-filed 2018 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
   • If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME. 
   • Don't pull your AGI from your W-2. The same goes for 1099 forms.
   • Don't use the AGI from your amended 2018 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
   • See Special AGI Situations below for additional help.
5. The next screen will ask you to confirm your AGI. If it's correct, select This is my 2018 AGI. 
6. Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.