@ Cfarley88 wrote:
Yes, I paid fees to you guys through my refund. But I have gotten no email.or letter from Green Dot Bank like the form said I would
"paid fees to you guys through my refund"
I'm a fellow user in this user community forum. I'm a forum volunteer, not with TurboTax.
I'm not sure what form, email, or letter you are referring to. But I can, however, tell you how to check on things at SBTPG, the intermediary company that handles that service when you choose to pay fees out of your Federal refund. I'll also tell you how to phone them, if necessary. But you can likely get info with their lookup tool on their website.
You can log in to the lookup tool at SBTPG to see the status of your funds.
To log in, choose the taxpayer portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
