After you file

I am having A LOT of trouble accessing my Turbo Card Account. I know my username and password. When I try to login in it needs verification with the phone number and email I've provided. I can't access either of these. I've tried recovering my email and that won't work and I don't have the phone number anymore. I've tried calling both numbers neither one is giving me the help I need. How can I get back into my account?