Still haven’t received my refund!!

I file my tax January 30th. Got accepted February 2. It’s now  April 14! I still haven’t received my refund. I mean they sent me a turbo card through the mail that’s it. But still nothing. Idk what’s going on. I can’t contact the irs because of this covid19 crap going on.  I can’t track it cause it’s says being processed. Can anyone help me? Or give me some kind of information.