Very disappointed this year. Have used Turbo Tax for some ten years without a hitch. This year most everything went wrong with my entries and ended with my having to file a second attempt but was charged for both attempts to file on my credit card. The first try ended up completely disappearing from my computer and I could not retrieve it although I spend a full day trying to recover it even using your help desk. I plan to argue the second charge to my credit card account when I get the bill. In the meantime, I am withholding any sort of endorsement for folks who ask me if I liked Turbo Tax. Sorry, but that's the way it is. Too bad. I will look for an alternative tax software vendor for my 2020 taxes.
Sincerely, James [last name removed], Michigan (04-14-2020)
