After you file

Ok here’s a good question for you All. I filed and received my taxes on Turbo card this past year. So I checked my account (turbo card) nothing was there. Checked my bank ( Woodforest) account and there was a deposit there. Only $1200 of the $3400 we were supposed to get. So tell me this, how did it get put in my account if my return this year had the routing and account number for turbo card account???????