It's very possible that they may have it but just not started reviewing/processing it yet, due to limited staff right now. Until they do, you won't find it in their system when you try to track it. Allow them a couple more weeks and then call them when the IRS reopens the phone lines.
How do I contact the Internal Revenue Service (IRS)?
Note:
You will need to follow the prompts in order to speak to an IRS agent. There is a high call volume this time of year.
When calling the IRS do NOT choose Option 1.
Choose Option 2 after you choose the language.
Then Press 1
Then Press 3
Then Press 2, it will then transfer you to an agent.
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