After you file

So does this mean turbo tax card is NOT getting the refunds deposited?  I’m a bit upset at the way this is being handled as a response. We are on the verge of losing everything due to it not being on our card.  And when I mean the verge we have 24 hours before we lose our car and 36 til the house.  I really need more than your response.  I need to know now.  I do know this next year turbo tax will not have us as clients.  Everyone I work with has received theirs I’m the only one who hasn’t.