I followed the lead of other people on this forum and used FreeTaxUSA.com to enter and file a tax return for my mother. It worked on their web site and her refund arrived in 7 business days.
This problem is a bug in TurboTax, but they refuse to admit it. I have provided them with more detailed information than just an error message and the fact that my father died last year. I have received no response from them.
