Your card should arrive in the mail within 5-10 business days. If it has been longer than 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169.
You can also report your card lost or stolen through this link, you'll need your account number. https://secure.turboprepaidcard.intuit.com/login
If you need to find your card account number, look at the bottom of your 1040 tax return in the direct deposit area.
This page will show you more about the Prepaid Debit Card. https://ttlc.intuit.com/replies/6419975
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