After you file

My question is when we got a Advance from Turbo Tax, we signed a agreement where our Tax Refund money would be deposited directly into the Turbo Tax account and then you would subtract the advance and deposit the difference or load the difference onto the turbo tax card. There was a banking and routing number on that paperwork, which belonged to Turbo Tax. So to me, that qualifies as direct deposit, whether it was going directly into my personal bank account or the Turbo Tax account. So it was my assumption that it would be deposited to Turbo tax and then Turbo tax would carry the responsibility of loading the money onto our cards. In addition, which year are they using because 2019 is the first year we ever used the Turbo Card all previous years were direct deposited to our checking account. All the information I have read says they will use 2019 or 2018 for the direct deposit information, how and when will that be clarified??