After you file

I FINALLY got through on this number, however  they keep saying I have more then one card with you, but I DONT! I threw last years card away, didn't know I was suppose to keep after using the cash on the card. Then after entering all my info they are asking for the last 4 digits of the card!! Very frustrating because I HAVE NO CARD!! Cancell my old **bleep** and send me a NEW CARD PLEASE!!!!!!!!