After you file

Im confused on why there is no info on this. And the info that TT keeps trying to give us has nothing to do with our question. I have a friend who got a tax card through H&R block and she recived hers already. Im confused on why TT has "no info" when its their job to be in contact with the IRS. Plus if they really cared about their customers, they would have figured all this out for us when they first started talking about sending them out. I already gotta fight to stay afloat rn. Why do i have to fight to try and get the money thats ment to help me?