It happened to me too. They truly messed up this year. I always relied on them. I am a single mom. I was married 24 years and my children's dad is not very good about child support. I barely make it paycheck to paycheck. This delay, because I was unaware that I needed to fill out those forms, cost me an extra month of wait time for my return. I hate to admit it but I had to take out a payday loan. :( Then I lost my job due to covid 19. The kids and I are scraping by but none of this should have happened. They always have shown me each form I need. I trusted them. I referred everyone I knew to them. They never let me down before. This year it was like a knife in the gut. Now we are waiting for stimulus payments and there is no communication with whether we will see it on our turbo tax cards or on a check. I have exhausted my return on rent, utilities, insurance, monthly bills. The Florida unemployment website is all jacked up and although I applied when I was furloughed in March I have yet to be approved. ;( I have $0 left in savings $10 on my turbo card and $22 in my checking account. Honest, I am not crying... I am stronger than that. I just will never use Turbo tax again.
