I am in the exact same situation--exactly the same. I called the Tax Payer Advocate, as the IRS direct lines are closed. TPA said this is not uncommon, especially since the IRS staff is mostly working remote and are not allowed to view PPI from home. They said, "they weren't sure how much work was happening on returns that require any additional review."
My return was also very simple and very similar to last year's so I don't know why it would be different from a time perspective.
