After you file

Well I received my identification verification letter in the mail and it's been my 9 weeks like they said it takes 9 weeks after they verify your identity but it's been well over nine weeks and I still haven't received any notifications about my tax refund or any information if they have even verified my identity yet so I don't understand how or what to do on this matter because I can't even get a hold of them and they won't let me know nothing