If you have filed a 2018 or a 2019 tax return that includes bank account information you should receive your payment via direct deposit to that account in the next week or so.
If you are saying that you used a TurboTax Card and need a replacement, please use this link to report it lost or stolen. If you don't know your password or log in, you can use the "lost password link." TurboTax Card Log in
Please note that we do not have information from IRS yet regarding payments to the TurboTax Card. Please check this link for Updates: Covid 19-Updates
If you filed a 2018 or 2019 tax return without bank information or with incorrect banking information, your check will be mailed.
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