After you file

Hey Kris, i appreciate the help but that is part of my delima... My info was rejected bc i don't remember my PIN and can't get it now bc they don't have live assistance due to the virus and also idk my agi from 2018 so it gets rejected. Idk what to do at this point!! Also i called them months ago to have my PIN mailed but all the paper said was they have no records of me ever filing which if that was true i wouldn't have a PIN in the first place. I'm so confused and there is nowhere to get the help i need.