After you file

I spoke to an agent last night and they said “No”. Quite frankly I am annoyed and will NEVER use their services again. It has a routing and bank account number. Millions of people are in the same situation as myself who need this check ASAP. I was laid off due to COVID 19 and I’m a single mother. Turbo tax has NO problem sending you letters if you “owe” them for their services (as my tax return was with held) yet I’m pretty sure I did ALL the work on my return, correct? 
get it together Turbo tax or you’re gonna be losing ALOT OF BUSINESS