I would agree. It's funny how they give us cookie cutter answers. I get the policy though. They could risk giving their jobs up by providing false info. You know, they could be a little more personable. Friendly. Instead of each one copying and pasting the same stuff over and over.
I'd really love to come provide you a noticeably better customer service agent experience, TurboTax. You should hire me for chat and web supervisor. I have years of experience and even if I have to provide people with the same information over and over again I will at least type it out individually. People deserve individual responses.
A, "We are looking into if the refund will go on to those cards. We in customer service have not received word yet on it. Would you like to be notified personally when I have an answer for you?", would go a long way.
