No one at TurboTax gets any information about the status of tax refunds. The last thing TurboTax gets from the IRS is whether your tax return is accepted or rejected. Have you confirmed that your efiled return was accepted: https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If it was accepted, what does the IRS tracking web site say about the status of your refund: https://www.irs.gov/refunds
See this article for more information about how the IRS processes tax returns: https://ttlc.intuit.com/community/articles/community-news-announcements/where-s-my-tax-refund-how-to...
