After you file

i filed my taxes on 2/1/2020 I got a date back 02/24/20 , I checked again on 2/17/20 bars disappeared and then it went to Your tax return is still being processed.A refund date will be provided when available. by then I was upset so I called IRS after waiting 1 hour and 27 min someone came on the line stating a letter will be sent it , I asked in reference to ? 1095A & 8962 forms needed to be faxed to them I did so they received the 2 forms on 03/03/2020 here I am still awaiting on my refund and now there is not a soul to answer the line concerning my taxes.