I called numerous times and waited on hold for up to 2 hours every time to just have the line disconnect on me without anyone ever actually answering! On the maybe 7th or 8th time I called, after waiting for about an hour, someone picked up!!! I was in shock at first, but there was someone on the line! It was hard to hear/understand the person (I think they use people in different countries), but got a new card issued and had them send it FedEx 3 Day shipping. It will cost you $15, but they deduct the amount from the greendot cc. Don't ask them to mail it via the post office - tell them to express ship it via FedEx! I got my card within a few days. This was a few weeks ago. I was supposed to get the original cc in Feb.
