What can be shared through the online forum is limited. Here is the contact information that is available for customer care, there is also a mailing address. Please keep trying the phone number and don't choose option 2, it will repeat a few times then you will get more options.
https://turbodebitcard.intuit.com/contact-us
There is also a message on the website explaining the high call volume due to the current issues that are happening. Please review it below.
See our response to the current situation.
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