@ hollowayari-ah wrote:
When I use your app it says ACCEPTED
when I use the IRS website & app it says it is still being processed
Since your return showed up in the IRS tool and has a status of "still being processed," then you know they received it and are still working on it. Only the IRS can tell you what they are doing with your refund and what is causing the delay. No one at TurboTax gets any feedback from the IRS while they are processing your return.
The 21-day time frame is the IRS estimate for 9 out of 10 filers who efile and choose direct deposit. That still leaves a large number of people for whom it takes longer, sometimes very long. But only the IRS will know why.
In a normal time, you would be able to phone the IRS and ask about the delay. But they are all but shut down due to the Coronavirus situation. I can tell you how to try to reach a live IRS agent on Monday, but it may not be successful due to the national emergency.
800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait if you can even get through.
- I usually use a speakerphone so I can work on something else while waiting.
