You will need to contact the IRS at 1-800-829-1040. The IRS has currently changed their operations.
Please refer to the following link for an update on what's happening.
https://www.irs.gov/newsroom/taxpayer-assistance-center-statement
When calling the IRS do NOT choose Option 1.
Choose Option 2 after you choose the language.
Then Press 1
Then Press 3
Then Press 2, it will then transfer you to an agent.
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