CassLO
Intuit Alumni

After you file

@Nino3030 Unfortunately, once you have filed there is no way to change your refund method. If you are referring to the TurboTax card, please click here for the customer care phone number. When you call the number follow the steps below :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You may also click here, for assistance with a lost card.

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