I would call the IRS and/or your state and ask to speak to a tax supervisor. Let them know that you have not received your refund and it has been 42 days and that you were told last time when you called that you should get a letter within a day or two and still have not received one.
Unfortunately once the returns are accepted by the IRS and/or your state, Turbo Tax is not able to see anything going on with your file for security reasons.
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