Ok ... TT doesn't get the refund or send it to your bank account or card so you are asking the wrong company ... they only forward the information to the IRS who then sends the refund to the third party processing bank NOT TT. The accounts at these banks are for ONE use only ... the receiving and distributing of the tax refunds and once the deed is done they are CLOSED. The ability to re open millions of these accounts is yet to be known. The ability to re open the account so the stimulus check can be received and forwarded to the TT card or your bank account is currently UNKNOWN. If they cannot reactivate the account then the IRS will have to mail the check to the address on your most current tax return.
It is unfair for you to ask/demand/complain about something that NO ONE including the IRS and third party banks do not know themselves yet. This stimulus check will not be issued for a couple of weeks yet so patience will be needed as the players involved with administering this new mandate have the time to "get the system in place". Links to the IRS and the processing bank has been posted and as soon as they know what the system is going to be then THEY will post it ... TT has nothing to do with this process.
And lastly ... you do know we are in the middle of a pandemic so many of the bank employees are not working right now so they will need some time to work out the logistics. Please be patient and understanding.
