TurboTax has 2 free products. You appear to be using the regular Free Edition. If you can't "clear and start over" the current return, you could start over in a new account and use Free Edition, but there is also another product option, which would also require a new account.
TurboTax has another free product called the TurboTax Free File Program. It is free for both Federal and State--IF you meet just one of the qualifications. It can handle all the usual forms without the limitations of regular Free Edition.
You have to meet only ONE of these qualifications:
1) 2018 AGI of $34,000 or less
or
2) Eligible for EIC (earned income credit)
or
3) Active duty military including Reservists/ National Guard with military W-2 and 2018 AGI of $66,000 or less
See this FAQ for more info:
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If you've already registered in Free Edition and can't clear your current account, you'd have to use a new account at the Free File Program website (new User ID) to use the Free File Program. It will keep putting you back in regular Online TurboTax if you use your existing User ID.
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