"i think i may have received a refund in 2016 but i could not access the 2016 returns"
IF you are needing assistance on accessing your 2016 return, can you please provide us with more details as to what is happening to you and why you are not able to access?
See links below that explain how to print a copy of your 2016 Tax return using TurboTax Deluxe online: https://myturbotax.intuit.com/
Scroll down and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript
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