@sparkyo wrote:
I have spent the past few hours trying to get back into my almost completed 2019 return
You didn't provide any information explaining your situation. So here are 3 possibilities. Is it one of these?
Are you using Online TurboTax and can't access your account (can't log in?) We can tell you how to troubleshoot that to regain access, reset password, etc.
Or can you log in OK, but does TurboTax think you were finished, so your return is closed? If that's the case, then to open up the unfiled return, click on "Add a State." That doesn't really add one; that just opens the return interview back up.
Or do you log in OK, but find no evidence of the return you started, and it's acting like it wants you to start one? If that's the situation, we can tell you how to troubleshoot for multiple accounts.
BTW, this is a public Internet forum. It looks like you posted your phone number in this public forum, but the forum privacy filter luckily appears to have redacted it for your protection. Please do NOT post personal info in this forum. No telling who could have phoned you and pretended to be from TurboTax in order to scam you. It may be possible to resolve your issue in this forum, but if you need to speak to TurboTax Support, we can tell you how to reach them.
