CassLO
Intuit Alumni

After you file

@jim83 If you used the TurboTax Online version, you can see DoninGA's instructions above on how to access your account and prior year tax return. I am also posting some information below for you on how to check your 2018 tax return.

Tax returns prepared in the TurboTax CD/Download software are stored locally on your computer or storage device, even if you e-filed. Unlike TurboTax Online, we don't maintain returns prepared in the TurboTax CD/Download software on our secure servers. If you do not have a copy, you can get a copy from the IRS, by following the instructions in the link below: 

 

For assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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